Shipping policy
Shipping Policy and Complaint Handling Process– Memez.Store
At Memez.Store, we strive to ensure your meme-inspired apparel and accessories are delivered as quickly and smoothly as possible. As a print-on-demand store using Printify as our print partner, we follow a shipping policy that aligns with Shopify’s guidelines, Printify’s fulfillment processes, and Google Merchant Center requirements.
1. Order Processing & Fulfillment
📦 Processing Time:
- All items are custom-made after you place an order.
- Orders typically take 2-7 business days for production before shipping.
- You will receive a confirmation email with tracking details once your order ships.
🚨 Important: Since our products are made on demand, processing times may vary depending on order volume, location, and production capacity.
2. Shipping Time & Delivery Estimates
📍 Shipping Times by Region:
| Region | Estimated Delivery Time (after production) |
|---|---|
| United States | 3-7 business days |
| Canada | 5-10 business days |
| Europe | 5-12 business days |
| United Kingdom | 5-12 business days |
| Australia & NZ | 7-15 business days |
| Rest of the World | 10-20 business days |
💡 Note: Shipping times do not include production time.
3. Shipping Rates
📦 Shipping costs are calculated at checkout based on:
✔ Order weight & dimensions
✔ Destination country
✔ Selected shipping method
🚀 Free Shipping: We may offer free shipping promotions from time to time. Stay tuned!
4. Tracking & Order Updates
🔹 Tracking Details:
- You will receive an email with a tracking number once your order is shipped.
- Orders may ship in multiple packages if fulfilled by different Printify print providers.
🔹 Tracking Issues:
- If your tracking number is not updating, please allow 48-72 hours for updates.
- If your package seems lost, contact us at khurramazizshaikh555@gmail.com.
5. Shipping Restrictions & Address Issues
🚨 Ensure your shipping address is correct!
- We are not responsible for lost or delayed orders due to incorrect addresses.
- If an incorrect address is provided, the package may be returned to the print provider.
- Additional shipping fees may apply for re-shipping.
🚫 P.O. Boxes & Military Addresses:
- Some print providers may not ship to P.O. boxes or military addresses.
- If an issue arises, we will contact you for an alternative address.
6. Lost, Stolen, or Delayed Packages
📌 Lost or Delayed Shipments:
- If your order is delayed beyond 30 business days, contact us for assistance.
- We will work with Printify & shipping carriers to resolve the issue.
📌 Stolen Packages:
- We are not responsible for stolen packages once marked as delivered.
- If you suspect theft, check with neighbors or contact your local post office.
💡 Tip: Consider using a secure shipping address or a delivery location where someone can receive the package.
7. International Shipping & Customs
🌍 International Orders:
- We ship to most countries worldwide!
- Some regions may experience longer delivery times due to customs clearance.
💰 Customs Fees & Import Taxes:
- Customers are responsible for any import taxes, duties, or customs fees.
- These charges vary by country and are not included in our product prices or shipping fees.
🚨 Refused Packages Due to Customs Fees:
- If you refuse to pay customs fees and the package is returned to the print provider, we cannot offer refunds.
8. Printify Fulfillment & Multiple Shipments
📦 Why does my order come in separate packages?
Since Printify partners with multiple print providers worldwide, your order may be fulfilled by different suppliers. If you ordered multiple items, they may arrive separately at different times.
9. Shipping Policy Compliance (Shopify & Google)
🔹 Shopify & Google Merchant Center Compliance:
✔ Clear shipping timelines provided
✔ Tracking details available
✔ Policy on lost/stolen packages
✔ International shipping & customs details included
🔹 Printify Compliance:
✔ Processing time aligned with Printify’s production schedules
✔ Multiple fulfillment locations supported
✔ Custom return handling included
10. Contact Us
📩 For shipping-related inquiries, contact us at:
✉ Email: khurramazizshaikh555@gmail.com
📍 Address: E-24, Naveed Bungalows, Block 17, Gulistan-e-Jauhar, Karachi, Pakistan
Thank you for shopping at Memez.Store! 🚀😆
Complaints Handling Mechanism
At memez.store, customer satisfaction is our top priority. We are committed to handling all complaints fairly, promptly, and professionally. If you are dissatisfied with any product or service, we encourage you to contact us so we can resolve the matter as quickly as possible.
How to Contact Us
If you have a complaint or concern, please contact us using any of the following methods:
Email: khurramazizshaikh555@gmail.com
Phone / WhatsApp: +92 321 2247344
Postal Address:
E-24, Naveed Bungalows,
Block-17, Gulistan-e-Jauhar,
Karachi, Pakistan
Complaint Resolution Process
- Submit your complaint by email, phone, or WhatsApp, providing your order number (if applicable), a description of the issue, and any relevant photos or supporting information.
- We will acknowledge receipt of your complaint within 1–2 business days.
- Our support team will investigate the matter and, if necessary, request additional information to help resolve your complaint.
- We aim to provide a fair resolution within 5–7 business days from the date we receive all necessary information. More complex cases may require additional time, and we will keep you informed of the progress.
- If your complaint is found to be valid, we will work with you to provide an appropriate solution, which may include a replacement, refund (where applicable), store credit, or another mutually agreed resolution in accordance with our policies.
Our Commitment
We value every customer and treat all complaints with respect, confidentiality, and impartiality. Our goal is to resolve every issue efficiently while maintaining the highest standards of customer service.
Thank you for choosing memez.store.
✅ This shipping policy is optimized for Shopify, Printify, and Google Merchant Center. Let me know if you need any changes!